Refund policy
Every Speia piece is printed just for you when you order it. Because of that, we can't accept returns or exchanges for change of mind or the wrong size, so please check the size guide on each product page before you order.
If something's wrong with your order, we'll make it right. We'll send a free replacement or a full refund if your item:
- arrives damaged or defective
- has a printing error
- isn't the item, size, or color you ordered
How to request a replacement or refund
Email us at hello@speia.com within 30 days of delivery with your order number and a photo of the problem. We'll reply within 2 business days, and there's no need to send the item back.
Lost or undelivered packages
If your tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us. We'll work with our carrier to find it. If an order is returned to us because the shipping address was entered incorrectly, we can reship it once you pay the new shipping cost.
Cancellations
We start making your order quickly. If you need to cancel or change it, email us as soon as possible. We can cancel before production begins, usually within a few hours of ordering, but we can't guarantee changes once your item is in production.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, they can take 5 to 10 business days to appear.